ADT Home Security Complaints and Reviews

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ADT Home Security
Main address: One Town Center Road 33431-0835 Boca Raton FL
1-888-ADT-ASAP, (866) 746-7238, , https://www.adt.com/contact/?wgc=resi-request-info
  • 252+2 mobile complaints
  • $68.4K claimed losses
  • $269 average
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  • Oct 12
  • Home Security
  • System Failure
  • 1
  • 1
  • 20

well I'm to everything is not working again I hope that they won't have to come every month don't have time for this every time I turn around it like you are giving your money for nothing and they think you owe them for something that you never get they know if they don't have people paying for there system that they won't have any money then they will not have any biasness so sad how they... Read more

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  • Oct 09
  • Home Security
  • Allen, Texas
  • Security System Upgrade
  • 1
  • 1
  • 39

Aug of 2013 I was visited by an ADT security gentlemen who said that my home had a security system and needed upgraded. I was told that I would received motion detector- two main units, three security key fobs, and etc... After signed paperwork, I tried for 2 months to get a hold of my contact person. Turns out, he had been in jail. I did not receive everything promised. The motion detector does... Read more

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  • Oct 04
  • Home Security
  • Adt System Problems
  • 49

In June, I purchased a new home and was contacted first by a man who showed up at the door after dark to try to sell us a security system. When his initial sales pitch didn't work, he switched to scare tactics by attempting to enlighten us about how our home was being watched and people knew we had just moved into the neighborhood and we would be targeted for break ins. We sent him away. Next,... Read more

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  • Sep 28
  • Home Security
  • Kirkland, Washington
  • Secure Watch
  • 29

We had ADT alarm services for several years without any issues to speak of until we ordered a camera system and a new upgraded alarm system. The overpriced system was sub-standard and cameras with such low resolution that they can't read a license plate from less than 30 feet away. We immediately complained and they said they would be out to fix the problem. That never happened in spite of our... Read more

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  • Sep 19
  • Home Security
  • Poor Security System
  • 35

First off, their customer support has a very poor understanding of their systems, there are many security flaws and on their website they advertise $27.99 a month but then sent a flier that charges $36.99 I had a break in as a result of all of these security flaws and having to deal with their customer service. Their customer service reps don't know anything about their systems giving me... Read more

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  • Sep 10
  • Home Security
  • Atlantic Beach, Florida
  • Alarm Services
  • 30

Watch out if you pay ADT alarm annually by automatic credit card withdrawal. Billing was due in February, 2015, but ADT attempted to charge account during August, 2014. They would have had SIX MONTHS of unearned revenue. They did not catch issue - I did. Billing bounced back due to new credit card number from Target issues, otherwise possibly would have gone unnoticed. Could not solve issue... Read more

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  • Sep 03
  • Home Security
  • Alarm Service
  • 40

In the early morning hours oh Nov.30 2014 I awoke to my home in flames. I was able to save only myself & my pets. I had ADT fire & break in monitoring for over 8 years at that time. I was alerted by a $10 First Alert detector in my bedroom. I contacted 911 on my cell phone after escaping. At NO time did my ADT alarm activate, nor call in an alarm. ADT refused to stand behind their service... Read more

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  • Aug 18
  • Home Security
  • Faulty Sensor
  • 3
  • 3
  • 70

There is an issue with one of the sensors. I called ADT to book at appointment to have a "service technician" come and replace the sensor. I was told by dispatched that no one was available until Friday August 22, 2014, today is Monday August 18th, 2014. The ADT rep told me the technician was fully booked and that there was only ONE technician for my area. The sensor is not hard wired, when I had... Read more

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  • Aug 12
  • Home Security
  • Security System Upgrade
  • 28

One of the system’s door sensors failed, rendering the system in-operable. I contacted their central office requesting repair and a quote to a more up to date system as the one in place was nearly 20 years old. The central office people told me they were unable to quote a new system due to a lack of information on the old one and gave me the contact information for a local, (Kansas City), sales... Read more

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  • Aug 11
  • Home Security
  • Germantown, Maryland
  • Cancelled Service
  • 1
  • 1
  • 58

After years of poor service (e.g. panic code entered from my address, after which ADT called to verify if there was any problem...3 HOURS LATER!) I cancelled the service in February 2014. Immediately phone calls started pouring in asking me to come back, offering newer and greater services, etc, which I denied. A bill came in May, which, like a good citizen, I paid thinking it might be the... Read more

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