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ADT Home Security

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ADT Home Security Services is America's number one provider of electronic security systems and services. American District Telegraph was formed through the affiliation of 57 district telegraph delivery companies in 1874. In 1984 ADT was purchased by the Hawley Group, Ltd., and renamed ADT Security Systems, Inc. ADT features a wide range of cutting-edge technology products and systems for home and business supported by round-the-clock monitoring at five Customer Monitoring Centers located strategically across the country. ADT’s Advanced Integration Division can help customers develop and establish total security management plans for perimeter detection systems, video surveillance, and access control. ADT Advanced Integration provides the following services: system consultation, project management and coordination, system installation and commissioning, general construction, system training, maintenance and service. Please try to contact ADT Home Security Customer Service directly prior to posting any complaints on this site.

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ADT Home Security Complaints & Reviews

ADT Home Security Reviews

Boobgreen
ADT Home Security - ADT HAS LOUSY SERVICE AGAINST VERERANS
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

I HAD ADT. I CHANGE MY PHONE COMPANY WHICH WASN'T CAPADIBLE WITH ADT. I SPENT 4 MONTHS TRYING TO GET A TECHNICIAN OUT TO CHANGE OVER TO THE THE PULSE SYSTEM THAT USES A CELL PH...

#318600
May 15, 2012
8

Spacecadet
ADT Home Security - ADT Pulls the rug out - No Police Response!
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

Do not use ADT in San Jose. AFTER selling you a contract about how great rapid police response is, they sent us a letter stating the police will no longer respond due to too many f...

#318344
May 14, 2012
14

Schemic
ADT Home Security - ADT customer service is atrocious
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

We have had MANY issues with their customer service. The most recent issue is summarized below: Made an appointment to upgrade our current system. Teh technician did not sh...

#318032
May 12, 2012
27

Tct_slc
ADT Home Security - ADT takes advantage of their customers
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

I was renting a home and signed up for ADT after I had been burglarized. I signed the three year contract and everything was fine until the home rental I was renting sold and I had...

#316777
May 05, 2012
66

IgnacioV...
ADT Home Security - ADT fighting outside my house with another salesman
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

Today I experienced a confrontation in front of my house between an uneducated ADT/DirectSat salesman and another salesman that was very polite and nice. A salesman was...

#316627
May 05, 2012
49

Kweli123
ADT Home Security - How to Solve Your ADT PROBLEMS
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

It's AShame You Have tO GO THROUGH ALL THIS BULLJUST FOR GOOD SERVICE. smhFollow These Instruction and You Won'thave a problem.Once a operator...

#316442
May 04, 2012
44

Mmr
ADT Home Security - Extremely poor customer service
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

A copy of an email that was sent to our ADT rep: Max, I do not have any additional emails to support this claim. We spoke after the last email and I again to...

#315863
May 01, 2012
43

Apexdaisy
ADT Home Security - ADT SYSTEM FAILS TO PROTECT
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

Our alarm rang at 3:30am. After 5 minutes and no call from them(as is the procedure) I called them. They called in while I was on hold and LEFT A MESSAGE! THeir customer service pu...

#315020
Apr 27, 2012
91

StopCall...
ADT Home Security Telemarketing abuse
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

An IN rep called trying to sell us a ADP Home security service, I didn't catch the start of call. My mother answered. When I came on I heard it was ADT. Mom said she didn...

#314611
Apr 25, 2012
80

Tmmeow
ADT Home Security - IMISSBRINKS
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

I had Brinks home security, untii ADT bought them out, so I tried to call ADT to give them my current City Alarm Permit number, and after giving all sorts of personal ID info, and ...

#314324
Apr 24, 2012
78

BLUE SURF
ADT Home Security - BEWARE of ADT SECURITY SERVICES, HOUSTON TX
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

Been with ADT 7 years. Paid $8500 for entire instal at my home. I pay them a bit over $250.00 every quarter. I have an insurance plan for all the hardware etc. Yesterday evenin...

#310707
Apr 08, 2012
260

Clgw
ADT Home Security - ADT is a total scam--do not use this company for business or home security
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

ADT Security system is a total scam and ripoff! They refuse to honor their warranty/maintenance aggreement despite numerous attempts/phone calls. Today (april 6 2012)...

#310459
Apr 06, 2012
252

Kweli123
ADT Home Security - Who to Call For ADT SECURITY HELP
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

It's A Shame You Have tO GO THROUGH ALL THIS JUST FOR GOOD SERVICE. smhFollow These Instruction and You Won't have a problem.When Dialing you must complete the ...

#309664
Apr 03, 2012
549

Kdlutz41
ADT Home Security - Star Rebates Inc
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

I was contacted by phone to purchase the ADT security system, along with a program that if I shopped at a participation store and collected 100.00 worth of receipts each month and ...

#308562
Mar 29, 2012
196

Robin01
ADT Home Security - ADT
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

We have been going through economic problems like many other due to the economy, and ADT penalized us because we couldn't afford it back then so we had to let it go. We have ...

#307943
Mar 27, 2012
230

PShapiro
ADT Home Security - ADT Security is unresponsive about faulty equipment
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

The company is unresponsive about their faulty equipment. Their system beeps when nothing is wrong and I had to disable it. This started after I had the system for about a month....

#306735
Mar 22, 2012
240

Mitchell
ADT Home Security - ADT security poor service
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

I am a current customer with ADT and the service and the customer service is horrible. I am disputing a pass due balance from the beginning of the contract (4/11) and ADT refuse to...

#306456
Mar 21, 2012
207

Kweli123
HOW TO GET GOOD SERVICE FROM ADT Home Security
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

ADT is not perfect but if you speak to the right person they will solve your problem rather quickly. For rebates Deals Specials and or billing and technical problem I use thi...

#305853
Mar 19, 2012
261

Dchuni35
ADT Home Security - ADT is a rip off and racist
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

ADT Cancelled my contract 5 days after making a payment. ADT admitted it was a error on their part after a hour and 30 minutes of making phone calls and on hold and transferred in...

#305390
Mar 16, 2012
247

Kathpaul8
ADT Home Security - Waiting & Waiting For My REFUND
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

First of all let me say I will never ever do Business with ADT again. Customer Service Reps were very Rude, and whenever I asked to speak to a supervisor, there was never one avail...

#301705
Mar 02, 2012
231

Lhaverkamp
ADT Home Security - Turned over service to SecureWatch didn't notify us now in collections
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

ADT placed a unit in a vacant house for us. The unit never worked had to call for several repair calls. Called to cancel service because the unit never worked. They informed me tha...

#301596
Mar 02, 2012
250

Anonymous
ADT Home Security - ADT lack of security
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

I just purchased a new system with 14 zones at the start of the third week I left town. for the first five days I received 5 calls on 5 differnet zones with issues. WOW. I just cal...

#301489
Mar 01, 2012
244

JDE375
ADT Home Security - Don't use ADT
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

I had Brinks Home Security and ADT took them over. I received a letter from ADT stating nothing would change with my services. Then on Jan. 9th I called ADT to cancel my services...

#301089
Feb 29, 2012
308

Anonymous
ADT Home Security - Adt security is a joke!!
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

On 2-24-12 adt security came out to supposedly install a security system for $119.00.After taking my old system out and installing the new one(7hrs)the installer then drops the bom...

#300756
Feb 28, 2012
278

Anonymous
ADT Home Security - ADT Call-In Phone Sale Scam
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

This is an ADT Sale Rep employee job review. When the company I work for, ADT, when they started selling security over the phone it should be a sign to our customers that we do not...

#300108
Feb 25, 2012
440

Hollis234
ADT Home Security - ADT
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

ADT is horrible! I have received the run around for over a year! Each associate does something different! I will never use them again! I have paid for a service that I did not rece...

#299456
Feb 23, 2012
228

Anonymous
ADT Home Security - Placed on call for information and have been harassed every since
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

I called ADT to inquire about their services. After talking to a totally FAKE person on the other end and being HIGHLY pressed to give them my credit card number, I realized that ...

#298760
Feb 20, 2012
267

Twyla Pa...
ADT Home Security - Alarm permits needed!!!!!!!
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

We got our alarm on 1/13/2012 and just yesterday a letter came telling us we have to have a alarm permit for this and sales man didn't brother to tell us. ADT installed about 20 ho...

#297994
Feb 17, 2012
273

Anonymous
ADT Home Security - ADT is a ripoff
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

I have had ADT for 3 years. I cancelled my alarm system on 1/23/12 because I was getting rid of my land line. I was told over the phone that i'd be getting a credit back. I paid AD...

#296280
Feb 11, 2012
321

Anonymous
ADT Home Security - ADT sucks and doesn't have a clue
5.0 One Town Center Road Boca RatonFL33431-0835 1-888-ADT-ASAP, (866) 746-7238 http://www.adt.com/customer_service/

I've had adt for 8 years and every year they increase my bill. their reasoning is "to provide better service" To bad that a big lie! My alarm had gone off and those idiots call...

#294990
Feb 06, 2012
395
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Installers
In order to have your appliances work properly, your furniture to function long and look good, home installation services are provided. Installation services are as well required when furnishing and decorating offices. Installation services are provided for appliances, kitchen, bath and plumbing, flooring, windows and doors, window treatments, lighting, home environment, and outdoors. Installation services include beautification and added features (installing wood paneling), comfort (Upgrading heating, ventilation and air conditioning systems), maintenance and repair (roof tear-off and replacement; concrete and masonry), saving energy (energy-efficient insulation, windows, and lighting; wood-burning stoves, solar panels, wind turbines), safety and preparedness (home fire and burglar alarm systems, security doors). When placing an order with such companies, one should expect that at first a sales associate can tell more about installation services.

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