ADT Home Security Complaints and Reviews

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ADT Home Security
Main address: One Town Center Road 33431-0835 Boca Raton FL
1-888-ADT-ASAP, (866) 746-7238, , https://www.adt.com/contact/?wgc=resi-request-info
  • 238+2 mobile complaints
  • $63.7K claimed losses
  • $265 average
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  • Jul 25
  • Home Security
  • Elyria, Ohio
  • Monthly Contract Fee
  • 1
  • 22

Did a contract with Matthew Spears. John Ashley came over for installation. Contract said $19.99a month when matthew and I filled it out. John ask to look at the contract. John stole it out my house the next time I seen my contact it said $35.99 .a month. I did not sign up for $35.99 a month and refuse to pay that. John also knew my password and I believe he came back in my house and... Read more

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  • Jul 12
  • Home Security
  • Tyler, Texas
  • Security Charge
  • 28

Two to three months ago, we had a power outage at our house. When the lights came on, the alarm starting sounding with a 'Fire' alarm. We do not have fire monitoring, so I called ADT. After walking me through a few basic troubleshooting steps, the phone CSR scheduled an appointment for a tech to come out and check our system. The first technician arrived around 11:00a on a Wednesday morning. ... Read more

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Still have not received two 50.00 checks I was promised for me and referring a friend...this is bull...scam to get us to get alarms...pissed....charise barham...decatur illinois Add comment

  • Jun 26
  • Home Security
  • Charlotte Park, Florida
  • Cancelled Appointment
  • 1
  • 14

I made an appointment with ADT. Had issues with one of my door alarms. It would randomly notify the system that it had been opened even thought it wasnt true. Made an appointment 10 days out to have it fixed. One one showed up and when I called told me that the Appt was canceled. I didnt canceled it...made a huge issue and managed to get another appt 5 days out (they were trying for another 10).... Read more

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  • Jun 14
  • Home Security
  • Broken Camera
  • 1
  • 13

Im very pissed at adt for the fact that our service has been broke for a week and we were suppose to have a camera guess what charged me 2 momths and no camera installed yet im fed up and I will soon be uninstalling the system myself and sending the broke *** back Read more

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  • Jun 11
  • Home Security
  • Long Beach, California
  • Adt Agents
  • 3
  • 30

I want to simply add a camera and have a tech find out why my system is not being monitored by ADT who I am currently paying for monitoring. The sales person said I would need to ad a hub, the extra cell line, which I already have. I said, no, I don't need that, I need the system to be reset, and a camera added. She said, that is two service calls, one would be me on that first call, it was up to... Read more

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Tech shows up, first thing asks for step ladder. He had a ladder, told him his company needs to buy him one! The up grade was todo already been done. By looks guy looked pretty freaky! Beware! Add comment

  • Jun 08
  • Home Security
  • Different Quotes
  • 20

Same company, same service, 3 different prices! Keep calling and you will realize they have no idea how to run a business! First "authorized dealer" quoted me 2600- for equipment. 2nd "authorized dealer quoted me about the same amount, but for much better equipment and offered a Lower monthly service for a better service. Then the "national" phone number? Who can keep it all straight? Offered... Read more

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  • May 20
  • Home Security
  • Virginia Beach, Virginia
  • Salesperson
  • 3
  • 84

On May 20th, at 8:15 PM, somebody rang our doorbell. I never answer the door without a person calling me first to let me know that they are coming over. I went out on the upstairs front patio to see who was ringing the door so late at night and saw a black gentleman. He asked me if he could enter my home so that he could discuss ADT security with me. I said, no, and said we already had ADT. He... Read more

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  • Apr 25
  • Home Security
  • Los Angeles, California
  • Alarm System
  • 2
  • 32

Contracted for ADT home security system. Has been three days, still incomplete installation. Unable to reach anyone with authority to determine when the job will be complete. The installers damaged the entry door and frame attempting to install. No one has returned my calls concerning the repairs. I will contact my credit card to dispute any charges. I will terminate any further dealings with... Read more

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