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ADT Home Security Services is America's number one provider of electronic security systems and services. American District Telegraph was formed through the affiliation of 57 district telegraph delive...ry companies in 1874. In 1984 ADT was purchased by the Hawley Group, Ltd., and renamed ADT Security Systems, Inc. ADT features a wide range of cutting-edge technology products and systems for home and business supported by round-the-clock monitoring at five Customer Monitoring Centers located strategically across the country. ADT's Advanced Integration Division can help customers develop and establish total security management plans for perimeter detection systems, video surveillance, and access control. ADT Advanced Integration provides the following services: system consultation, project management and coordination, system installation and commissioning, general construction, system training, maintenance and service. Show more
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When I purchased ADT security, the deal was a rebate of half the installation cost - $250. After a month and half had passed, I inquired with ADT about it and was told it wasn't an automatic rebate, I had to complete the application and submit the supporting documents as listed to their rebate dept. By this time, I had been informed that the company was notorious for having "somewhat...
My elderly mother has had ADT for 20 years and never been late on a payment. Due to her age and mental capacity, I moved her out of her home November 1st. November 17th I called ADT to cancel her service and explained why. Since she was paid up through the month, I was told there would be no additional charges. December 9th I received a letter stating her payment was late. I called customer...
I went through a company call SafeHaven and even though I supplied them my friends referral code, they did not honor it because "it was from a different company. The agent I talked to told me to think of it like car dealers ships, one authorized dealer doesn't have to honor the other dealers offers. Yet at the same time, no body explained this ahead of time to allow me to call the other...
We had ADT for several years. A couple of years ago, we switched to an Internet phone, without knowing that the Internet phone could not connect to ADT. So in fact, we were paying ADT for nothing during those two years. When we found out this problem and contact ADT, they said it was our fault not to check the signals monthly. Wow! Then, we told them we were going to switch to Bay Alarm. ADT...
I fell behind 1 month and when I tried to make a double payment ..Then shut my system off ,and DIDNOT notify me of this..This endangered my and my childrens safety !!! Im a single parent and depended on alarm for our safety !! This is a very negligent act on their part..If anyone wants to start a class A Lawsuit count me in !!!!!!!!!!!!!!.Their collection co keeps harassing me and Im not gonna...
ADT security needs to relook at its processes and they way they want to serve its customers. I got a ADT service installed in my new home and they mentioned I have to sign a 3 year lockin with them as they provide premium service. Within 2 weeks of there installation new system failed. It took 2 calls wait for over 45 mins that they discovered some one has deactivated the system. Tey they...
Dear Mr Schultz The past few weeks of experiences with ADT have been pretty unpleasant. Our alarm has not been functioning properly for the past three weeks. We had to wait a week for a technician to come out and fix it. I was told it was a little problem and that my time frame would only take a 2 hour time frame. They scheduled me on Monday, August 5th from 9-11. At 11:30 I called to see where...
Please be aware you may think you are purchasing your alarm system and having it installed by ADT when in fact it is not the case. Apparently their current business model is to outsource everything and only monitor the alarm system once installed. I learned that lesson the hard way as the company (Absolute Security) ADT used to install my ADT alarm system did not have a clue on the correct...
I have been an ADT customer for 5 years. Saturday night my home was broken into and the alarm system failed to notify anyone of the occurrence. The burglar was able to rip the panel from the wall before it activated and the system did not recognize that there was a problem. The burglar was able to take as much time as he needed and took whatever he wanted. When I just spoke to ADT they told me...
Our alarm with ADT has never worked! We had it installed in November and we are in July. We have had four to five techs out and it still doesn't work. So frustrated I can't see straight. I have had to take multiple vacation days from work to deal with this problem and the techs. They also have had petiods whete no monitoring is happening but appatently we have to tell ADT when they arent...
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