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Your manager is rude and should not be out trying to harass people to sign with you guys Add comment

  • Feb 25
  • Employees and Ex-employees
  • Akron, Ohio
  • Management
  • 20
  • REVIEW RATING 3/5

ADT is the worst company to work for. They mistreat all their employees, and take money away from their emoloyees if a customer cancels within 6 months and the reps do everything right. ADT always pushes the employees to work 7a to 9p monday through saturday. No family time, and taking time off is a joke. You wonder why ADT has so many customer serivce issues, is because they cant even take care... Read more

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  • Feb 24
  • Home Security
  • Boston, Massachusetts
  • Base Unit
  • 9
  • REVIEW RATING 3/5

ADT left the responsibility to me to test my equipments, but left a sticker on the panel saying" should only be tested by Qualified Tech". The Base unit keeps beeping and when i told them about it, they said it is because my"Telephone Number" was changed. My number was changed four years ago.They never informed me that my Base unit was not communicating with them. So i was paying for it and my... Read more

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  • Feb 21
  • Home Security
  • Buckley, Michigan
  • Cancellation Policy
  • 22
  • REVIEW RATING 3/5

WE CANCELLED ADT CONTRACT 10-15-14 IN OHIO PRIOR TO CONTRACT EXPIRATION. ADT EXPLAINED TO US THAT NO CHARGES WOULD INCUR IF WE HAD ADT AT OUR NEW LOCATION. WE STARTED NEW ADT CONTRACT AT HOME IN MICHIGAN 10-22-14. SOMEONE THE INEPTNESS OF THEIR EMPLOYEES, ADT CANNOT SEEM TO CANCEL OUR POLICY IN OHIO EVEN AFTER NUMEROUS PHONE CALLS AND ASSURANCE FROM ADT THAT WE WOULD NOT BE CHARGED. NOW THEY... Read more

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  • Feb 05
  • Home Security
  • London, Ontario
  • Cancellation Policy
  • 1
  • 1
  • 53
  • REVIEW RATING 4/5

Due to financial hardships, I found myself having to sell my home after living there for almost 2 years. I had an ADT system put in the first month I moved in. Signed the 3 year contract as at the time, I was in good shape money wise. Fast forward a year and a bit later and I am in the middle of a divorce, unemployed and could not afford even the most basic items. I placed my home up for sale... Read more

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Still awaiting on Natalie's call for more than two days and she is the branch manager Add comment

The wait time to get a tech sent to the house is almost two weeks...no one cares that the alarm cannot be set...every day someone advises the "correct" way to arm the system without sensors and every day there is an issue. This is unacceptable and we will be looking to beak the contract!! Add comment

  • Jan 03
  • Home Security
  • Alexandria, Virginia
  • Home Security Alarm
  • 1
  • 1
  • 69
  • REVIEW RATING 4/5

I just had a technician appointment. I have to admit that I am very disappointed in ADT. I've been a ADT customer for many years. I recently moved and wanted to set up ADT in my new home. The sales associate came out Dec 20, 2014 and we talked about using the existing system if we could but that it may be necessary that the panel will have to be replaced. The technician came on Jan 3rd with... Read more

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Fire brigade came to my house agter faulty smoke alarm still keep charging me the same price afer fire brigade put thetes in not happy no sorrys no compensation for lost of sleep and dtress Add comment

100% FULL

  • Nov 21, 2014
  • Home Security
  • Miami, Florida
  • Billing Department
  • 60
  • REVIEW RATING 5/5

My wife made a typo when paying our bill to ADT instead of sending them $39.73 she sent them $3973.00. Yes way more than it should have been. To make it worse the payment cleared my bank 8 days ago and it still has not been posted to my account. Imagine how I feel knowing when they have all my money but my account still shows a balance due. It would be one thing if my account showed a credit... Read more

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