ADT Home Security Complaints and reviews

ADT Home Security reviews, ADT Home Security complaints, read ADT Home Security reviews, find ADT Home Security reviews, ADT Home Security scam reports
Incorrect company
description?
Suggest changes
Industry: Home Security
ADT Home Security social reviews and reports. Join community by posting your own comments or complaints.
  • 230 complaints
  • $63,251 claimed losses
  • $275 average
  • 14690 since May 06, 2010

Please try to contact   ADT Home Security Customer Service  directly prior to posting any complaints on this site.

Had an experience with ADT Home Security?  Submit review ›
ADT Home Security
Main address: One Town Center Road 33431-0835 Boca Raton FL
1-888-ADT-ASAP, (866) 746-7238, , https://www.adt.com/contact/?wgc=resi-request-info
ADT Home Security reviews, ADT Home Security complaints, read ADT Home Security reviews, find ADT Home Security reviews, ADT Home Security scam reports
  • 230 complaints
  • $63,251 claimed losses
  • $275 average
Had an experience with ADT Home Security?
Submit review ›
230 reviews found
Show first:

  • Apr 16
  • Fire Alarms
  • 3

For the past 2 years ADT has dispatched a fire truck to my house atleast 4 times because the system would send an alarm to ADT. (I've been in the house watching tv -twice- when a fire truck arrived thinking there was a fire at the house.) I asked ADT why my smoke detectors never even went off, ADT told me my house didn't have ADT smoke detectors. (How could the first 3 alarms have happened?) My... Read more

Was this review helpful? 0 0

  • Apr 14
  • Cleveland, Ohio
  • Theft Protection System
  • 1
  • 8

They are refusing to reimburse my deductible,due to a break in. I have tried since 12/13 to no avail,the latest correspondence from adt said that the police report stated that the entry was made through a window,this is true.But it also was not detected by the motion detectors in the home,also they went out the door which had the sensors.Still no detention. The service rep came the nite of the... Read more

Was this review helpful? 0 0

  • Apr 03
  • Adt Alarm
  • 7

I bought a house with an ADT security system installed by the previous owner. I did not activate the system as we are a big family and someone is always here. After a few years of living in the house the alarm began going off each time we open a door. When it goes off we have to push a button on the keypad (clear or off). Unfortunately we cannot get it to stop doing this so every single time we... Read more

Was this review helpful? 1 0

  • Mar 26
  • New York, New York
  • Unauthorized Charge
  • 1
  • 8

I tried to cancel ADT before even completing the installation because I found FrontPoint security to be more affordable. Even without me signing the 3 yr service agreement and with the system partially installed because some of my equipment needed to be shipped... Adt refused to refund me my money until 30-40 days later (currently still waiting for my refund). Appalled because I never signed the... Read more

Was this review helpful? 1 0

  • Mar 12
  • Home Security Monitoring Services
  • 4
  • 27

I signed the contract with ADT security systems and this did not last for 2 weeks. It worked for 3 days and I called them to fix the machine. It took them so many days to come to fix. The gentlemen who came opened the machine and was full of bugs. I told them, this is not going to work because I have bugs in my house and it looks their machine is not strong enough to protect me and my family from... Read more

Was this review helpful? 0 0

  • Jan 11
  • Adt Rebate
  • 1
  • 22

When I purchased ADT security, the deal was a rebate of half the installation cost - $250. After a month and half had passed, I inquired with ADT about it and was told it wasn't an automatic rebate, I had to complete the application and submit the supporting documents as listed to their rebate dept. By this time, I had been informed that the company was notorious for having "somewhat... Read more

Was this review helpful? 1 0

  • Dec 20, 2013
  • Orlando, Florida
  • Adt Customer Service
  • 2
  • 52

My elderly mother has had ADT for 20 years and never been late on a payment. Due to her age and mental capacity, I moved her out of her home November 1st. November 17th I called ADT to cancel her service and explained why. Since she was paid up through the month, I was told there would be no additional charges. December 9th I received a letter stating her payment was late. I called customer... Read more

Was this review helpful? 7 0

  • Dec 11, 2013
  • San Antonio, Texas
  • Rebate Ripoff
  • 3
  • 29

I went through a company call SafeHaven and even though I supplied them my friends referral code, they did not honor it because "it was from a different company. The agent I talked to told me to think of it like car dealers ships, one authorized dealer doesn't have to honor the other dealers offers. Yet at the same time, no body explained this ahead of time to allow me to call the other... Read more

Was this review helpful? 0 0

  • Sep 13, 2013
  • Internet Phone
  • 41

We had ADT for several years. A couple of years ago, we switched to an Internet phone, without knowing that the Internet phone could not connect to ADT. So in fact, we were paying ADT for nothing during those two years. When we found out this problem and contact ADT, they said it was our fault not to check the signals monthly. Wow! Then, we told them we were going to switch to Bay Alarm. ADT... Read more

Was this review helpful? 2 1

  • Aug 26, 2013
  • Trenton, Georgia
  • Double Payment
  • 1
  • 57

I fell behind 1 month and when I tried to make a double payment ..Then shut my system off ,and DIDNOT notify me of this..This endangered my and my childrens safety !!! Im a single parent and depended on alarm for our safety !! This is a very negligent act on their part..If anyone wants to start a class A Lawsuit count me in !!!!!!!!!!!!!!.Their collection co keeps harassing me and Im not gonna... Read more

Was this review helpful? 1 0
 
×
You are reading about ADT Home Security.
Filing a new complaint about
×